In my real life I am a retail manager at a big box store. That means that I deal with any number of complaints. Some of these are real, and I handle them as best I can, and some are utterly silly based on misunderstandings or outrage that we won't change our policy "just this once". This last group is particularly challenging since no one at the store actually did anything wrong that I can fix. The reason I bring this up is earlier this week, toward the end of my shift, I was walking the store with my direct supervisor making sure everyone was doing what they were supposed to be doing and I was approached (if you can call being yelled at from thirty feet away approached) by a customer who had a concern in the second category.